We are committed to providing you with terms and conditions of sale which are easy to understand and which are fair to you. Your statutory rights are not affected by anything contained in these terms and conditions.
• 1.0 DEFINITIONS
"We/us" means HOOD STORE, the seller of the goods.
"You" means the customer acting as a consumer.
"Courier" means any such fulfillment courier as we may choose to use.
"Delivery date" means the date specified by us, the seller, when the goods are to be delivered, however time is not of the essence of this contract.
"Goods" means the items which you agree to buy from us, the seller.
• 2.0 TERMS OF SALE
The terms of sale shall apply to all contracts for the purchase of goods by you from us, the seller, to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms of sale supersede all previous agreements and understandings between the parties. Any amendment to the terms of sale will only be effective if signed by a director of HOOD STORE.
We are committed to providing you with terms of sale, which are easy to understand and which are fair to you.
• 2.1 PLACING AN ORDER
All orders are subject to acceptance and availability. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Once you have placed an order with us, you will receive an order confirmation e-mail acknowledging receipt of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
In the unlikely event that an item(s) from your order is unavailable, it will NOT be substituted for an alternative product and you will not be charged for the item.
When placing your order we carry out a standard per-authorization check on your payment card. Payment will be not be taken until your order has been accepted and the goods dispatched. We carry out security checks on all orders and may cancel your order should it fail these checks, upon which you will be notified.
A contract between you and HOOD STORE will not be formed until we send you a further email confirming that your order has been accepted and your goods have been dispatched. Only those goods listed in the dispatch confirmation e-mail will be included in the contract formed.
We reserve the right not to accept your order in the event that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.
• 2.2 CANCELLING AN ORDER
It's worth noting that we are usually pretty quick at processing your order which means we are not able to make any amendments to your delivery address, the products you have ordered or cancel the order. You will receive a further email when we have fulfilled your order and passed it over to our carriers to be delivered to you.
In some cases, we might be able to cancel and order but a 15% restock fee can be collected at the time of the refund.
• 2.3 DELIVERY OPTIONS
We use UPS EXPRESS for all our International orders. Cost of shipping is fixed and based upon your country. Delivery time estimates can be viewed in the checkout window. If you have any specific delivery requirements please make sure that you leave a note on your order and we will be more than happy to help.
You can find more informations about shipping rates here : Shipping & Handling
DELIVERY IN SALE
Please note that during our seasonal sales and periods of promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.
• 2.4 SIGNING FOR YOUR ORDER
All orders are security sealed before leaving our Distribution Center and under no circumstances should packages be signed for if these seals are broken or the packaging is damaged upon arrival. Should this occur, please contact our Customer Services team here : Customer Service
• 2.5 CUSTOMS & DUTY
Please note that recipients outside the US will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees that might occur including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. This is managed on a 'pay on delivery' basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
• 2.6 RETURNS & EXCHANGES
Please note that we do not offer refunds except if the product isn't available at the time of the purchase due to an error with the stock inventory and/or if you've received the wrong product.
We offer exchanges on all online purchases returned in the condition in which they were sold within 7 days. To exercise your cancellation rights, you must notify us within 3 working days from the day after you received your order. However, please note that orders already shipped must be received back at our Distribution Centre before a refund can be issued.
You should return your items via a secure and insured delivery service (such as UPS, DHL...), as we cannot accept responsibility for goods not received. A proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund or exchange has been processed.Please note that all return postage costs are the responsibility of the customer.
We will refund postage for any faulty items returned to us, however we cannot accept liability for an item until it has been returned to us and has been confirmed as faulty.
For hygiene reasons please exercise care by not removing hygiene seals when examining goods. If you wish to exercise your cancellation rights in order to return underwear, swimwear or earrings for a refund or exchange, you must notify us within 7 working days from the day after you received your order. All products must be returned unworn, unsoiled and in a resalable condition.
All footwear should be tried on a carpeted surface and returns will only be accepted if the items are unworn and in a resealable condition. We would ask that you exercise care when examining your goods and return all footwear to us along with their original packaging, including shoe box, to receive a refund or exchange.
Any protective casing received with your goods, such as sunglasses cases, protective coverings, bags and boxes should be returned along with your items in order to receive a refund or exchange.
Returns are usually processed within 48 hours of receipt. However, please note that during our seasonal sales and periods of promotional activity, processing may take longer. Outside the EU, customs duties and sales taxes are non-refundable through us; however, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of the EU will be subject to the same customs procedures, therefore applicable for duty and tax again.
We cannot accept responsibility for items not received.
Before sending your product back, please contact us for a confirmation here : firstname.lastname@example.org
Note that we will not be responsible if you've sent a package back without a confirmation from our side.
For details on how to return an order, please visit our Returns page : Returns & Exchanges
• 2.7 PRE – ORDER ITEMS
We will endeavor to deliver any items, which have been pre-ordered as soon as they become available from the manufacturer. On placing an order for a pre-order item, we will email you with an anticipated delivery date; however this may be subject to change due to circumstances out of our control. We will keep you updated on any changes to the delivery date and you can request a refund at any time up until the point of dispatch at which our standard returns policy will apply.
If you have ordered several pre-order items at one time, we may deliver such items on different days at no additional cost to you.
• 2.8 PRICING & PROMOTIONS
Unfortunately, we cannot advise you in advance of reduced priced items or reimburse you the difference after your order has been accepted.
Please note that promotional codes cannot be used in conjunction with any other offer or promotion.
• 3.0 DISPUTES
In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to Swiss Law and shall be subject to the exclusive jurisdiction of the Swiss Courts. If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be affected thereby.
• 4.0 PRODUCT AUTHENTICITY
HOOD STORE does not trade via eBay.
By using this website, you consent to us:
a) Passing your delivery address and telephone number to our courier in case they need to contact you directly if there is a problem with your delivery.
b) Contacting you by email or telephone in relation to you having placed an order or made an inquiry.
Credit card and debit card details are checked and verified by a third party. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. Please note that we may be required to disclose information concerning you if requested to do so by the police.
All card data you choose to save within your account for future purchases with us is stored securely and within level 1 PCI compliant data centers.
• 6.0 PROHIBITIONS
You must not misuse this website. You will not: commit or encourage a criminal offense; transmit or distribute a virus or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of it; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. Breaching this provision would constitute a criminal offense under the Computer Misuse Act 1990.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.
HOOD STORE reserves the rights to take any customer account out of use at any time if it is believed that the website and the products and services available through it are being misused.
• 7.0 ONLINE SECURITY PREVENTION
HOOD STORE takes online fraud prevention very seriously and in doing so performs random security checks on ALL online purchases to protect our genuine customers from online identity theft.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against our Address verification process.
All Other online customers may be subject to random security checks. The checks must be complete before we can dispatch your items to you.
In the event that any of your security validation may be incorrect during any random security checks then Other may require additional identification to verify your account. The Identification we accept is a valid drivers license or a valid passport only. If you do choose to proceed with any of our online security checks, all information you give will be confidential and any identification received will be destroyed immediately in accordance with PCI compliance.
• 8.0 PAYMENTS
For the moments, we are accepting payments using your Paypal account or your credit cards (visa, Mastercard, American Express) via our Paypal module.
If you're using a credit card, please make sure the billing informations and the delivery informations are the same as we can only deliver to the owner of the credit card.
We reserve the right to cancel any order that does not comply with these instructions